Privacy Policy

Effective Date: 1 January 2025


1. Introduction

Welcome to the Australian Visa Centre (“AVC”, “we”, “us”, or “our”).
 Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.avc.net.au or interact with our team and services.

By using our website or submitting personal information to us, you consent to the terms of this Privacy Policy.


2. Who We Are

AVC is a professional migration consultancy based in Blacktown, Sydney.
 We provide immigration and visa advisory services, specialising in Parent, Partner, Student, and Visitor visas.
 Our services are managed by Rajwant Singh, a Registered Migration Agent (MARN 1794016).

For privacy matters, you can contact us at:

ο»Ώ
 πŸ“§info@avc.net.au
 πŸ“ž 1300 34 44 84
 πŸ“ Australian Visa Centre, Blacktown NSW 2148, Australia


3. Our Commitment to Privacy

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 If you are located outside Australia, additional privacy protections may apply under international laws such as the GDPR (EU) or equivalent regional frameworks.


4. Information We Collect

We may collect the following types of information:


A. Personal Information

  • Name, date of birth, address, and contact details
  • Passport details, visa history, and identification documents
  • Education and employment records
  • Family composition, relationship details, and sponsorship information
  • Financial or income evidence (if required for visa assessment)
  • Health or character documents (only where relevant to visa requirements)
  • Communication records (emails, forms, online chat, phone logs)

B. Website and Usage Data

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and analytics data (via Google Analytics, Facebook Pixel, etc.)

5. How We Collect Information

We collect personal information:

  • Directly from you, when you submit an enquiry, fill out a form, attend a workshop, or book a consultation
  • Automatically, through our website cookies and analytics tools
  • From third parties, such as education agents, partner firms, or publicly available records (only when relevant and with consent)

6. Why We Collect Your Information

We use your personal information to:
 βœ… Assess your eligibility for Australian visas and migration programs
 βœ… Provide professional migration advice and lodge visa applications
 βœ… Communicate with you about your enquiry or case
 βœ… Deliver marketing materials, newsletters, and workshop updates (only if you opt in)
 βœ… Improve our website performance and user experience
 βœ… Meet our legal, ethical, and professional obligations as a registered migration practice


7. Disclosure of Personal Information

We may share your personal information with:

  • The Department of Home Affairs and other Australian government agencies (where necessary for your visa process)
  • Partner migration professionals or education providers (with your consent)
  • Service providers (e.g. IT, payment processors, marketing, or CRM platforms)
  • Legal or regulatory authorities, if required by law

We do not sell, rent, or trade your personal information.

Where information is stored or processed overseas (e.g. via cloud services such as Google or Zoho), we take reasonable steps to ensure data protection consistent with Australian privacy standards.


8. Cookies and Analytics

Our website uses cookies and third-party analytics to help us understand user behaviour and improve functionality.
 You can disable cookies in your browser settings, but this may affect some website features.


9. Data Security and Retention

We store personal data securely using password-protected systems, encrypted servers, and access-controlled databases.
 We retain personal information only as long as necessary to fulfil the purpose for which it was collected or as required by law.
 If a data breach occurs, we will act promptly under the Notifiable Data Breaches Scheme and inform affected individuals.


10. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated data
  • Withdraw consent (for marketing communications)
  • Request deletion, where permitted by law

To exercise your rights, contact rs@avcaustralia.com with the subject “Privacy Request”.


11. Marketing Communications

If you subscribe to our mailing list or attend one of our workshops, we may send you updates and educational content about Australian visa programs.
 You can unsubscribe at any time by clicking the link in our emails or contacting us directly.


12. Third-Party Links

Our website may contain links to external websites or platforms (e.g. Facebook, YouTube, Eventbrite).
 We are not responsible for the privacy practices of third-party sites. Please review their policies separately.


13. Updates to This Policy

We may update this Privacy Policy from time to time.
 The latest version will always be available at www.avc.net.au/privacy-policy.
 We encourage you to review this page periodically.


14. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please contact:

Rajwant Singh – Privacy Officer
 Australian Visa Centre
 πŸ“§ info@avc.net.au
 πŸ“ž 1300 34 44 84
 πŸ“ Blacktown NSW 2148, Australia



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